Wangfoozle Gifts - Personalized Gifts & Custom Clothing For Every Occasion! Personalized gifts and custom clothing for every occasion!
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Wangfoozle Gifts - Personalized Gifts And Custom Clothing For Every Occasion!Always Free Personalization

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Wangfoozle Gifts Frequently Asked Questions (FAQ's)

What if I'd like no personalization on my item?

All of our products can be ordered without personalization.  Simply put NONE in the field that asks for the Child's Name or Personalization, and we'll take care of the rest!  If we have any questions about the layout of the design without personalization, we'll contact you before printing - it's that easy!

How will I know if an item is discontinued, or when you add new products?

Once you are registered with Wangfoozle Gifts, you will be added to our notifications email list.  Please be sure you have custserv@wangfoozle.com  added to your safe senders list so that you will automatically receive emails when new products arrive, or if items are discontinued.  In addition, there is a listing on-line that shows discontinued products, and a category for any new arrivals.


What Shipping Carriers Do You Use?


All orders are shipped via UPS or USPS at our discretion.  We choose the best method to reach your customer in the most timely manner.

 

Do you Offer detailed product information?

Yes, product details are listed on each product page.  Descriptions and product codes are available.


When will my order ship?


Orders normally ship within 72 hours, however some personalized items may take 7-10 days.  Processing times are listed on each product page.  This is our "in house" processing time.  Shipping time will need to be added to these processing times. 
 


My package hasn't arrived yet - can it be tracked?

Yes. Go to http://www.usps.com or http://www.ups.com and enter the tracking # that Wangfoozle Gifts emailed you.  Please note that when shipping via the US Postal Service, delivery confirmation #'s are used instead of tracking #'s.  This means that your package is scanned when it is shipped and then again when it's delivered.  USPS does not scan the package at each stop along the way.
 


Is there a restocking fee for returned merchandise?

We charge a 15% restocking fee on any order returned, refused or considered undeliverable that is NOT personalized.  Please note that personalized items are non-refundable.  In the instance where Wangfoozle Gifts made an error in spelling, area of personalization, etc. we will replace the item with the corrected product. 

Please Note:  if you are returning an item, you are required to get an RA# (return authorization #) from us.  If an item is returned without this #, your return may be refused.  Please contact us at 888-292-4401 or email us at custserv@wangfoozle.com to request your RA#.  You are responsible for the shipping cost back to us.  Please see our return policies for complete return details.



What credit cards do you accept?

We accept Visa, MasterCard, Discover and American Express for your convenience.  Wangfoozle Gifts is owned by Personal Baby, therefore all credit card statements will read the charge as Personal Baby.  We also accept paypal payments.  All orders must be pre-paid prior to shipping.
 


How can I get terms?

Wangfoozle Gifts does not offer terms for merchandise at this time.  All orders must be pre-paid with credit card or paypal.

 

May I use the product photos from this website?

Yes, all product images from this website may be used for promotional purposes.  However, the Wangfoozle Gifts logo may not be used without permission. 
 

Is my information kept private?

Yes, your personal information you provide will never be used by anyone not employed by Wangfoozle Gifts.  Financial information that is collected is used only for the current order.  If you have placed an order at Wangfoozle Gifts, we may from time to time use the email address you provided to send you updated information about products and offerings.  If you do not wish to receive such updates you can remove your address from the mailing list.


Is my personal information and credit card safe with Wangfoozle Gifts?

Yes, shop with confidence! Wangfoozle Gifts never gives out your personal or credit card information.  All credit card information is encrypted with our 100% secure server.


What if I receive defective merchandise?

All products are inspected prior to shipping.  If by chance there is a defect with any item purchased from Wangfoozle Gifts, please contact us within 72 hours of receiving your order and notify us of the problem so we can make arrangements to get it resolved as quickly as possible.


How are customer complaints handled on drop ship orders?

Since your customers do not know we are involved, all customers should contact you if they have a problem or need to exchange an item, etc.  You would then need to contact Wangfoozle Gifts and we will work with you to resolve the problem. 


 

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