What if
I'd like no personalization on my item?
All of our
products can be ordered without personalization.
Simply put NONE in the field that asks for the Child's
Name or Personalization, and we'll take care of the
rest! If we have any questions about the layout of
the design without personalization, we'll contact you
before printing - it's that easy!
How will I
know if an item is discontinued, or when you add new
products?
Once you
are registered with Wangfoozle Gifts, you will be added
to our notifications email list. Please be sure you
have
custserv@wangfoozle.com
added to your
safe senders list so that you will automatically receive
emails when new products arrive, or if items are
discontinued. In addition, there is a listing on-line
that shows discontinued products, and a category for any
new arrivals.
What Shipping Carriers Do You Use?
All
orders are shipped via UPS or USPS at our discretion.
We choose the best method to reach your customer in the
most timely manner.
Do you Offer detailed product information?
Yes,
product details are listed on each product page.
Descriptions and product codes are available.
When
will my order ship?
Orders normally ship within 72 hours, however some
personalized items may take 7-10 days. Processing times are
listed on each product page. This is our "in house"
processing time. Shipping time will need to be added
to these processing times.
My
package hasn't arrived yet - can it be tracked?
Yes. Go to http://www.usps.com
or http://www.ups.com and
enter the tracking # that Wangfoozle Gifts emailed you.
Please note that when shipping via the US Postal Service,
delivery confirmation #'s are used instead of tracking #'s.
This means that your package is scanned when it is shipped
and then again when it's delivered. USPS does not
scan the package at each stop along the way.
Is
there a restocking fee for returned merchandise?
We charge a 15% restocking fee on any order returned,
refused or considered undeliverable that is
NOT personalized.
Please note that personalized items are non-refundable.
In the instance where Wangfoozle Gifts made an error in
spelling, area of personalization, etc. we will replace the
item with the corrected product.
Please Note: if you
are returning an item, you are required to get an RA#
(return authorization #) from us. If an item is
returned without this #, your return may be refused.
Please contact us at 888-292-4401 or email us at
custserv@wangfoozle.com to request your RA#. You
are responsible for the shipping cost back to us.
Please see our return policies for complete return details.
What credit cards do you accept?
We accept Visa, MasterCard, Discover and American Express
for your convenience. Wangfoozle Gifts is owned by Personal
Baby, therefore all credit card statements will read the
charge as Personal Baby. We also accept paypal
payments. All orders must be pre-paid prior to shipping.
How
can I get terms?
Wangfoozle Gifts does not offer terms for merchandise at
this time. All orders must be pre-paid with credit card or
paypal.
May
I use the product photos from this website?
Yes, all product images from this website may be used for
promotional purposes. However, the Wangfoozle Gifts logo
may not be used without permission.
Is my
information kept private?
Yes, your
personal information you provide will never be used by
anyone not employed by Wangfoozle Gifts. Financial
information that is collected is used only for the
current order. If you have placed an order at
Wangfoozle Gifts, we may from time to time use the email
address you provided to send you updated information about
products and offerings. If you do not wish to receive such
updates you can remove your address from the mailing list.
Is my
personal information and credit card safe with Wangfoozle
Gifts?
Yes, shop
with confidence! Wangfoozle Gifts never gives out your
personal or credit card information. All credit card
information is encrypted with our 100% secure server.
What if
I receive defective merchandise?
All products are inspected
prior to shipping. If by chance there
is a defect
with any item purchased from Wangfoozle Gifts, please
contact us within 72 hours of receiving your order and
notify us of the problem so we can make arrangements to get
it resolved as quickly as possible.
How are
customer complaints handled on drop ship orders?
Since your
customers do not know we are involved, all customers should
contact you if they have a problem or need to exchange an
item, etc. You would then need to contact Wangfoozle Gifts
and we will work with you to resolve the problem.
